Postal Scale Support
Questions? Contact Royal Product Support at:
- Voice: 1-800-272-6229
- Fax: 1-732-748-4724
Using Chrome as your browser? Having trouble downloading?
Some Chrome users have reported that they when they click the button above to download a file, nothing happens. That's a security "feature" of Chrome: By default, it blocks downloads. Here's how Chrome users can temporarily turn off the blocker:
- Open Chrome and click the three-dot menu at the top right of the window.
- In the drop-down menu, choose "Settings."
- On the Settings page, in the "You and Google" section, click "Privacy and Security."
- In the Privacy and Security section of the main page, click "Security."
- In the Safe Browsing section, click "No protection (not recommended)" to turn the feature off.
- Click "Turn off" in the pop-up to confirm you want to do this.
- Download the file that was blocked.
- After the download is complete, don't forget to restore your security settings by repeating steps 1-5 but choose "Enhanced" or "Standard" protection—whichever level of protection you had before making the change.
Don't want to deal with security settings just to download a file? Use another browser: Microsoft Edge and Firefox are good choices.
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Somerset, New Jersey 08875
Phone: (888) 261-4555 Fax: (800) 232-9769
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